How to Order:
To place an order please contact
Charter Engineering Inc. (CEI) at:
Charter Engineering Inc.
6729 55th Street North
Pinellas Park, FL 33781
Tel: (727) 525-1025
Fax: (727) 525-1050
CAGE CODE: 1SWE8
Domestic Terms at Net 30 days, F.O.B.
CEI factory, unless otherwise specified.
Customers without credit approval are shipped
C.O.D. unless payment has been received in
International Terms require full payment in
advance of shipment or against irrevocable letterof credit. If payment is made via wire transfer the customer is required to pay the wire transfer fee for the sending bank.
Freight charges, customs duty, custom clearance costs and applicable taxes to be paid by the customer.
Domestic shipments are made via UPS Ground Service unless otherwise specified. The customer has the option to bill their own shipping account number or the prepay
and add the charges.
Charter Engineering, Inc. (CEI) warranties each new product to be free from defects in material and workmanship from one (1) year of the date of shipment.
Any component found to be defective under normal use for a one year period will be either repaired or replaced freed of charge. Damage by the customer due to excessive power handling, hot switching, or similar may not be repairable and require purchase of a new unit. CEI shall not be liable for installation and consequential damages. Before returning any product, please contact CEI for a Return Material Authorizaion (RMA). When requesting an RMA, you will need to provide the model number, serial number, and as much information as possible about the nature of the difficulty or reason for return. For products not covered by the warranty, a quotation for repair charges will be provided for customer approval. CEI shall not be responsible for shipping payment to our facility. If the returned products are determined to be the fault of CEI manufacturing we shall ship the repaired/replaced units via ground service on our account. Please note any faster service other than ground must be paid by the customer.
Certificate of Compliance:
CEI will include a Certificate of Compliance with each purchase order.
Product and Price Changes:
CEI reserves the right to alter price and specifications of all products without notice.
Change Order and Cancellations:
All orders are build to order based on thousands of model variations. A purchase order may not be cancelled without the express written consent of CEI. Any change order, cancellation, or return will be subject to a restocking fee determined by CEI. Change Orders regarding price, delivery, or any conditions not specified on the original order, will be considered in effect after mutual agreement has been affirmed in writing between the customer and CEI.
All cancellations, changes, and returns will be dependent upon customer’s agreement to satisfy all charges incurred by Charter Engineering, Inc. and may not be cancellable after a period of time determined by CEI. CEI will endeavor to stop work promptly upon notification of cancellation if cancellation is possible.
Product returns may be sent to CEI after receipt of an RMA number. CEI shall not be responsible for shipping payment to our facility. If the returned products are determined to be the fault of CEI manufacturing we shall ship the repaired/replaced units via ground service on our account. Please note any faster service other than ground must be paid by the customer.